Frequently asked questions

Shipping & Delivery

How long will my order take to arrive?

Order preparation takes 1 to 3 business days. Estimated delivery is 2 to 3 business weeks, depending on availability and delivery address.

Do you ship throughout Spain?

Yes, we ship to mainland Spain, the Balearic Islands, and the Canary Islands. We also offer international shipping to several European countries.

About the Product

Does PeloFuera™ work for dogs and cats?

Yes. It picks up dog and cat hair, as well as lint and fibers from clothes, sofas, beds, blankets, carpets, and car seats.

Does it need batteries or refills?

No. PeloFuera™ is completely reusable and does not require batteries, adhesives, or refills of any kind.

How do I clean it?

It's very simple: open the side compartment, remove the accumulated hair, and close it again. Ready to use again.

Does it work on all types of fabrics?

Yes. It works on fabrics such as wool, cotton, fleece, velvet, microfiber, and most upholstery. We do not recommend using it on very delicate or embroidered fabrics.

How long does the product last?

With proper use and cleaning, PeloFuera™ is designed to last for years. Since it has no consumable parts, there is nothing to replace.

Payments & Returns

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard), as well as other secure payment methods available during the checkout process.

Can I return the product?

Yes. You have 14 calendar days from the receipt of your order to request a return, provided the product is in good condition and in its original packaging.

Contact

How do I contact you?

You can email us at pelofuera.shop@gmail.com and we will respond within 24 business hours.